Stock and shipping times

All stock items are shipped within 2 - 5 business days after payment has been made. Please take care to enter your delivery address correctly as we cannot be held responsible for any undelivered parcels or parcels delayed in transit due to incorrect address details being provided to us. All orders are sent from our community centre based in Masanafu - Kampala, Uganda.

Where We Ship To

We are shipping to most countries using DHL Express and EMS If your country is not listed, please write to us via facesup2016@gmail.com with the items you are purchasing, delivery address, and contact details. We will get back to you with a shipping cost.

Shipping Costs

Shipping costs are provided at check out and you have the option to choose between premium or standard. Each of these has different cost implications.

Domestic Shipping

Within Kampala, we ship for free but out of the city, a flat price of 15,000 is charged but for upcountry, 20,000 is a flat price.

International Shipping

We are shipping internationally using DHL Express. The actual costs depend on your country of residence. The rates for international shipping start from 40USD upwards depending on the weight. When orders are shipped internationally estimated delivery times may vary due to individual processing procedures, courier services, customs delays, and proximity to capital cities. Tracking information is automatically emailed/texted to the customer upon dispatch of the order. DHL Express is delivering to your doorstep and will not deliver to a PO Box.

Import Duties

Import taxes, duties, and any other levies and charges, if any, are at the cost of the customer. If you wish to find out more information please contact your local Customs and Excise office. **International shipments may be subject to cross-border inspections by customs authorities. This may cause a delay in delivery.

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